Saturday, June 07, 2008

For each booking room / package you wish to, you must fill the booking form by clicking on the icon book online.
Information in the form must be completed in order to facilitate us to process your booking.

Step for successful reservation:
1) Fill the booking form.
2) Booking will be reply within 24 hours. 
    - If available: booking number will be given the proceed with the payment accordingly.
    - If not available: choose other date or package.
3) Fill payment form.
4) All voucher & receipt will be email or fax (upon request) within 24 hours.
5) Guest will received a call 24 - 48 hours before departure for final confirmation & contact person in Langkawi.
5) Print all voucher & receipt, bring to Langkawi and show it upon request by our counterpart or staff.

Term and Condition:-
-Confirmation is subject to availability of accommodation.
-Surcharge will be imposed during school & public holidays depend on the package.(peak season)
-All bookings and conformations for non-peak season must be made at least 3 days before departure date.
-For peak season, bookings and conformations must be made at least 7 days before departure date.
-Booking will only be confirmed after we receive a full payment.
-Any amendments to confirmed bookings has to be made 7 days before arrival, with an extra charge of RM10 per amendment.
-We reserved the rights to amend, add or delete or cancel this package without prior notice and without assigning any reasons.
-Customer is responsible for any additional payments as they do during the stay in the hotel which was described by Zulu Travel as minibar, telephone charges, laundry and others. 
-Customer may be required to pay a refundable deposit for some hotel / car rental / facilities that they may use during the stay.
-All safety during holidays is the responsibility of the participant and the Zulu Travel and Tours is not responsible for any negligence or any accident that occurred.
-Zulu Travel & Tour will not responsible to any loss / damage due to act of god (Rain, flood, landslide…), war, riot, government policies (tax, custom duty, …).
-No refunds will be issued for any cancellations less than 7 days before check in.
-We only accept amendment for extra bed/room/ticket/car/meal.
-All payments must be made in cash or cheque payable to ZULU TRAVEL & TOURS SDN BHD. 
-Cheque must clear before booking can be confirmed.
-3% service charge will be added for credit card & Paypal payment only.
-For flight, Ferry, train or bus ticket booking, full payment must be made before we can proceed with the reservation.

Cancelation Policy:-
-Peak season: 50% refund for cancellation with notice more than 14 days.
-Non Peak season: 50% refund for cancellation with notice more than 7days.

IMPORTANT: Please print and bring along the receipt of this booking while in Langkawi.
• Normal check-in time of the hotel is after 2pm and check out time is before 12noon.
• Cancellation must be made at least a week or 7 days before the date of your holiday to get a full refund of the amount of the deposit made.
• If a cancellation is made after 7 days from the date of travel, the Zulu Travel & Tours ® will only reimburse 50% of the amount of deposit has been made.
• Customer are responsible for any additional payments when they stay at the hotel.
• All safety while at Langkawi is the responsibility of the participants and the Zulu Travel & Tours ® will not be liable for any negligence that occurred.
• All inquiries to be submitted please contact the Zulu Travel & Tours ® in the lines provided

Thank you for choosing our service!